Frequently Asked Questions

Everything you need to know about our makeup bags and beauty accessories.

How do I clean my Flat Lay Co. makeup bag?

Most of our products are machine washable at 30 degrees on a gentle cycle. We recommend air drying to maintain the shape and integrity of the fabric.

What is your shipping policy?

We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders.

Do you accept returns or exchanges?

Yes, we offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.

Are your products vegan and cruelty-free?

Absolutely. We do not use any animal-derived materials in our products, and we are committed to ethical manufacturing processes.

Can I fit full-sized palettes in the Open Flat Makeup Bag?

Yes! Our signature Open Flat Makeup Bag is designed to hold full-sized eyeshadow palettes, brushes, and all your daily essentials comfortably.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.